Privacy Policy

Privacy Policy

Effective Date: 16.3.2025

Pilates Eala (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect personal information about you when you interact with our website, services, or products. The types of personal information we may collect include:

  • Contact details: Name, email address, phone number, postal address.
  • Transactional information: Purchase history, payment details.
  • Usage data: IP address, browser type, device information, and usage data of our website and services.
  • Other information that you provide voluntarily to us via forms, surveys, or interactions.

2. How We Use Your Information

We may use your personal information for the following purposes:

  • To provide and improve our products and services.
  • To process your orders and payments.
  • To communicate with you, including sending promotional materials or updates.
  • To comply with legal obligations and resolve disputes.
  • To analyse how you use our website and improve user experience.

3. Disclosure of Personal Information

We may disclose your personal information in the following circumstances:

  • Service providers: To third-party service providers who assist in the operation of our business (e.g., payment processors, marketing providers, IT services).
  • Legal obligations: If required by law, regulation, or legal process, we may disclose your personal information to comply with applicable laws.
  • Business transfers: In the event of a merger, acquisition, or sale of our business or assets, we may transfer your information to the new entity.

We do not sell your personal information to third parties.

4. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Access and Correction

You have the right to request access to and correction of the personal information we hold about you. To request access or correction, please contact us using the details provided below.

If you believe that the information we hold about you is incorrect, please inform us, and we will take reasonable steps to update or correct it.

6. Cookies and Tracking Technologies

Our website may use cookies and other tracking technologies to enhance your experience and analyze usage patterns. Cookies are small files stored on your device that help us recognize your preferences and improve our services.

You can manage your cookie preferences by adjusting the settings in your browser, though disabling cookies may impact your ability to use some features of our website.

7. Retention of Personal Information

We retain your personal information only for as long as is necessary for the purposes outlined in this Privacy Policy, or as required by law.

8. Overseas Transfers

In some instances, we may transfer your personal information to overseas recipients, particularly when we engage third-party service providers located outside Australia. We ensure that such transfers are in compliance with the Privacy Act 1988 and take reasonable steps to protect your personal information.

9. Children’s Privacy

Our services are not intended for children under the age of 12, and we do not knowingly collect personal information from children. If you believe we have collected information about a child, please contact us immediately, and we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the revised policy will be effective immediately upon posting. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding your privacy or this Privacy Policy, please contact us:

Pilates Eala
Email: [email protected]
Phone: 0481956091
Address: U1 10 Forrest St, Albion 3020

Pilates Cancellations Policy

To ensure fairness and respect for all clients, we kindly ask for a minimum of 9 hours’ notice for any class or session cancellations.

  • Cancellations made with less than 9 hours’ notice will be charged at 50%.

  • If you are unwell, please let us know as soon as possible—we appreciate your consideration for others.

  • Repeated late cancellations may affect your ability to book future sessions.

Thank you for your understanding and support in keeping our studio running smoothly!